Fidelity P.O.W.E.R.

Fidelity P.O.W.E.R.

How To Pandemic Proof Your Business by Elevating the Client Experience

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How To Pandemic Proof Your Business by Elevating the Client Experience

How has your customer’s experience changed during this pandemic? Have you embraced digital alternatives to replace direct connections? How have you measured your customer’s reactions to the changes you implemented? Are you making the right impression, addressing your client’s issue, and giving them an incentive to do business with you again? Let’s explore the creative ways to create an ideal human experience in a digital world. In this episode of the P.O.W.E.R. Plug podcast, Host Mary Foley speaks with the Chief Operations and Client Experience Officer of Fidelity Bank, Charles LeFevre. Charles is a vision-driven change agent with a career-long record of operations, regulatory compliance, and client relationship management success. Outside of his working hours, he spends time with his family of six. And, he volunteers his expertise for the United Way of Southeast Louisiana Community and Impact Committee, where he champions the needs of those in poverty who are struggling to make ends meet. Listen and Learn:
  • The difference between customer service and support and customer experience
  • How the pandemic has impacted the way a business delivers its products and services
  • Adjustments Fidelity has made to accommodate a client’s expectations
  • The importance of asking for customer feedback
  • Creative ways to create a human experience in a digital world
  • Tips for assessing the client experience you created and measuring its effectiveness
 

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Visit Charles on LinkedIn

 
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MEET OUR P.O.W.E.R. PLUG HOST...

Mary Foley
Mary Foley — Growing a business in uncertainty is hard. Doing it alone is harder. That’s why in addition to hosting the Fidelity P.O.W.E.R. Plug podcast, Mary is a business coach and founder of the REV UP Society for women entrepreneurs. She offers a powerful combination of coaching, accountability, and celebration in a supportive community so you can build a thriving business no matter what. For more, go to maryfoley.com.
The information contained in this P.O.W.E.R. Plug Podcast expresses the opinion of the author and does not constitute advice from or the opinion of Fidelity Bank.
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